In response to some queries we felt it may be useful to post an explanation about the Common Heat Availability Charge (CHAC). The CHAC is a charge that reflects the heat loss from your building block’s heating system from where it connects to our district heating system to where it connects to your apartment. We […]
There has been some confusion as what the ‘Common Heat Availability Charge actually is so we felt an explanation may help…. The Common Heat Availability Charge pays for the costs of distributing the heat around East Village to your building. Although our network of pipes is highly efficient at keeping the heat in there is, inevitably, […]
We are aware that some of our customers have concerns that their first bill is more than they were expecting. We therefore wanted to explain why this may be the case, and to try and offer some solutions. Your bill is made of two main charges; the “Standing Charge”, which covers our running costs and […]
Excitement and anticipation is all around at East London Energy as we prepare to welcome our first customers at East Village.
To all the new residents of East Village we extend a warm welcome and hope that you are happy in your new home. We look forward to serving you.