HIU Repair and Inspection Period

HIU Repair Period means the period during which East London Energy are liable for the maintenance and repair of the HIU. Taken from Definitions of the Residential Supply Agreement

The HIU Repair Period is seven years from the date we accepted the block, phase, or development as appropriate of which your property is a part and started delivering operations, maintenance, metering, and billing services.

During the HIU Repair Period, we are responsible for any labour costs in association with any routine inspection, maintenance, repair and/or replacement of the HIU. An arrangement has been entered into with the developer of your property for the supply of parts and or replacement during this period.

On the eighth anniversary of the HIU Repair Period, the HIU will become part of your home’s heating system. This means the heating system inside your home including all pipes, radiators, hot water cylinders and other apparatus (but not including the meter, or the HIU during the HIU Repair Period), is your or your landlord’s responsibility as applicable.

This means that the costs associated with the repair or replacement of the HIU following the HIU Repair Period will be your or your landlord’s responsibility to pay for.

HIU Inspection Period means the period during which We are liable for the periodic inspection of the HIU only, which runs from the end of the HIU Repair Period until 30 June 2053 Taken from Definitions of the Residential Supply Agreement

During the HIU Inspection Period, we are responsible for carrying out the routine inspection of the HIU. The routine inspection is to be carried out once every two (2) years subject to Events Beyond Our Control, (Clause 11 of the Residential Supply Agreement). The HIU inspection shall as a minimum include:

1. A visual inspection of the HIU and Heat Meter equipment to determine if the equipment is operating in line with designed guidelines and whether;
   • there has been damage to the equipment
   • there has been interference with the HIU or the Heat Meter which prevents it from operating efficiently
   • there has been interference with the Heat Meter which prevents it from duly registering the quantity of Heat Energy supplied
   • the HIU or Meter has deteriorated in any way that might affect its proper functioning, and an operational inspection
2. The taking of a reading of the kWh register of the meter; and a check of and, if necessary, changing the batteries in the meter.

We will provide a copy of our inspection report following any routine inspection which will set out our findings in respect of the HIU, including identifying any problems or issues affecting the HIU and any maintenance or similar steps that we recommend be carried out.

East London Energy are responsible for the maintenance, repair and/or replacement of the meter at all times.

During any HIU Inspection Period East London Energy may be asked by you or your landlord to repair or replace the HIU, or the Estate Management Company may ask you or your landlord to use East London Energy to repair or replace the HIU. In each case we will provide a quotation for any works and will only proceed upon confirmation that the costs have been accepted and payment received as appropriate.