What is the EBRS and who is eligible for it?
The Energy Bill Relief Scheme (EBRS), is designed to provide a discount on the cost of wholesale gas and electricity unit prices. This means that we can purchase gas and electricity at discounted rates and then pass this benefit on to our customers.
All residential & business customers connected to our heat networks will automatically receive the benefit of any discount provided to us under the EBRS scheme.
How much will the discount be? What do I need to do to get this discount?
The EBRS discount you will receive is applied automatically and you do not need to take any action in order to receive it. The value will be based on the discount we receive from our suppliers and will be communicated to you both by letter and shown on your next bill.
The scheme will be running from 1st October to 31st of March 2023, after which we understand the UK government will conduct a review before deciding on any further support or any potential extension of the scheme.
How will it be administered?
The scheme will be administered by way of credit be applied to monthly bills. Your tariff and the level of credit provided will be reviewed by us on a monthly basis as we keep in close contact with our suppliers.
Because of the potential variable estimation of the EBRS discount, we are reducing the unit charge (pence / kWh) of your tariff – the discount is directly proportional to the demand for heat and hot water in your property and the monthly recalculated tariff will reflect this.
Does the EBRS affect the standing charge too?
No, EBRS only applies to the variable unit cost of gas or electricity, standing charges are unaffected.
Why did I receive 2 October bills? Which one shall I pay for?
Some of our customers may have received their October bill at the beginning of November as usual. However, in order to ensure the benefit of EBRS is passed on to you as promptly as possible we took the decision to re-issue these bills with an estimation of the EBRS benefit.
If you haven’t made already made payment for the first October bill you can disregard this and pay the value of the second bill. The bill reflecting the estimation of the EBRS discount is also visible on your Portal.
What happens if I already paid against the first October bill?
In the case where you have made a payment into your account based on the first initial bill, the amount you overpaid compared against the EBRS discounted bill will remain in your account as credit, which will be used to support payments for the November billing period.
My October bill was based on a read estimation – how will it be recalculated?
Where a bill has been calculated base on an estimation of consumption (due to no reads being available from your meter), we will apply the EBRS discounted tariff based on your estimated consumption.
Once meter reads are available your bill will be recalculated to reflect the accurate consumption and application of the EBRS discount. This will happen automatically.
What happens if your estimate for the discount is too high?
We are working closely with our suppliers and are dedicating internal resources to make sure our team does not make an estimation higher than what we expect. Because of this, it is unlikely that the discount we estimate will be higher than the actual benefit we receive.
In the event that we have inadvertently passed on a greater level of discount that we received, your next bill will be adjusted to reflect the accurate level of discount.
Why does the level of discount vary each month?
The discount is applied to your consumption, therefore the level of credit will adjust to reflect your consumption in month. We will also adjust your bill as we finalise the calculations of EBRS applicable to each month.
What happens if I moved out in the middle of a month? =
In instances where a resident moves out in the middle of a billing period, we will be reviewing your bill and applying the EBRS discounted tariff accrued to the days you lived in that property. This means that your balance will be recalculated to reflect the discount in the same way as your balance would adjust at the end of the month you move out. You will not need to do anything for this adjustment.
Is there any other support available?
The government has introduced 3 measures that will support customers on heat networks:
- £400 credit via the Energy Bills Support Scheme
- Customers on heat networks will receive a one-off £400 credit via the Energy Bills Support Scheme.
- As you have a domestic electricity tariff with another supplier, you do not need to apply for this £400 credit, it will automatically be added to your electricity bill.
- Heating and hot water bill support via the Energy Bill Relief Scheme
- East London Energy heat network customers could be eligible for heating and hot water bill support via the Energy Bill Relief Scheme.
- The Energy Bill Relief Scheme (EBRS) is to be applied to energy usage for all domestic and non-domestic heat network customers between 1st October 2022 and 31st March 2023.
- Energy Price Guarantee Cap
As you have a domestic electricity tariff with another supplier, you will benefit from the Energy Price Guarantee Cap which limits the unit cost of electricity to 34.0p/kWh. This cap applies to usage from the 1st October 2022 and ends on 31st March 2023. You do not need to apply for this benefit, your electricity supplier will apply it to your bill.
What about the £100 discount from the Government?
Unfortunately, it has been decided that heat network consumers in Great Britain will now not receive the Domestic Alternative Fuel Payment which will be further targeted on those fuels mentioned above.
Heat network customers will still see reductions in their heat price through the Energy Bill Relief Scheme, through receipt of the Energy Bill Support Scheme payments of £400 and benefit from the domestic Energy Price Guarantee for electricity, which was extended in October by an extra 12 months from April.
What do I do if I am struggling to pay my bills?
We are aware these are challenging times for everyone, and we are committed to act fairly with our customers. If making payments into your account is becoming challenging,, we are here to help – we can explain options (discussing your direct debits or repayment plans) to fit your circumstances.
We are available Monday to Friday 0800 – 1800 and Saturday 0800 – 1300 on:
Tel: 0800 999 3080
Email: enquiries-eastlondonenergy.co.uk@equans.com