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Charges

Charges applicable from 1st July 2021

Charge Excluding VAT Including VAT
Availability Charge £25.52 per Kilowatt/ year £26.80 per Kilowatt/ year
Unit Charge 6.715p per Kilowatt-hour 7.051p per Kilowatt-hour
Common Heat Availability Charge 6.715p per Kilowatt-hour 7.051p per Kilowatt-hour
Meter, Billing & Consumer
Meter Service Charge
£115.79 per Customer
meter/ year
£121.58 per Customer
meter/year

 

Please note that as the standing charge is payable in advance the new rate is charged from the July bill onward.

 

Miscellaneous Items Charge
Debt Processing Fee £16.66
Abortive Call-Out charge £33.33
Re connection Charge £33.33

 

Service Failures Payment
Planned Interruption £33.33
Unplanned Interruption £33.33
Multiple Interruption £60.00
Meter repair or replacement £27.77
Maintaining service to Registered Vulnerable Heat Customers during an interruption of Heat Supply £26.67
Responding Substantially to a Complaint £22.22

East London Energy Refund policy

Refunds are only executed in the following scenarios:

 

 

Scenarios

Current Customer (i.e. a customer who is currently being supplied a service • Refund a payment made in error
• Refund a credit account balance where the customer is not paying by Fixed Monthly Direct Debit
Non-Current Customer (i.e. a customer who was previously supplied a service but has since left or a party who has never been supplied a service) • Refund a credit account balance where the account has been billed up to date and the closing reads are Actual reads

If you are entitled to a refund, We will refund You within 10 Business Days. The refund will be made in a method agreed with You. We may set-off the refund against your next Bill with your consent. If you receive a refund you are not entitled to, you must pay it back when East London Energy asks You to do so.

View historical pricing here.