| Charge | Excluding VAT | Including VAT |
| Availability Charge | £28.19 per Kilowatt/ year | £29.599 per Kilowatt/ year |
| Unit Charge | 13.008p per Kilowatt-hour | 13.734p per Kilowatt-hour |
| Common Heat Availability Charge | 13.008p per Kilowatt-hour | 13.734p per Kilowatt-hour |
| Meter, Billing & Consumer Meter Service Charge |
£138.40 per Customer meter/ year |
£145.32 per Customer meter/year |
Please note that as the standing charge is payable in advance the new rate is charged from the April bill onward.
| Miscellaneous Items | Charge |
| Debt Processing Fee | £19.45 |
| Abortive Call-Out charge | £38.89 |
| Re connection Charge | £38.89 |
| Service Failures | Payment |
| Planned Interruption | £23.46 |
| Unplanned Interruption | £40.00 |
| Multiple Interruption | £59.49 |
| Meter repair or replacement | £29.33 |
| Maintaining service to Registered Vulnerable Heat Customers during an interruption of Heat Supply | £26.44 |
| Responding Substantially to a Complaint | £23.46 |
Refunds are only executed in the following scenarios:
|
|
Scenarios |
| Current Customer (i.e. a customer who is currently being supplied a service | • Refund a payment made in error • Refund a credit account balance where the customer is not paying by Fixed Monthly Direct Debit |
| Non-Current Customer (i.e. a customer who was previously supplied a service but has since left or a party who has never been supplied a service) | • Refund a credit account balance where the account has been billed up to date and the closing reads are Actual reads |
If you are entitled to a refund, We will refund You within 10 Business Days. The refund will be made in a method agreed with You. We may set-off the refund against your next Bill with your consent. If you receive a refund you are not entitled to, you must pay it back when East London Energy asks You to do so.
View historical pricing here.