Your home is equipped with its own individual heat meter, the same as any other utility such as electricity or water. The meter is located inside of your property, and belongs to the landlord but East London Energy is responsible for operating and maintaining it. This meter is automatically read via our data network, meaning that you will not have a visit from one of our team other than for periodic checks of your meter to make sure that it continues working correctly, you will be given prior notice of any checks that we will need to carry out, where we will need access to your property.
You will be billed monthly for the heat supply you consume, plus a Standing and Common Heat Availability Charge. Please see your Residential Supply Agreement for further details about payments and billing. Although you will receive a regular monthly bill, we do record the initial meter reading and final meter reading for your account when you move in and move out of the property. Please tell us if you would like to receive these readings when you register with us.