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An emergency may include circumstances where injury to life and or serious damage to property are threatened, such as a flood or electric failure or shock risk, additionally full outage/ loss of heat and hot water and substantial leak of any form from the Heat Interface Unit (HIU) will be considered as an emergency.
Our office hours are Monday to Friday 8am to 6pm and Saturdays 8am to 1pm, during which we are able to deal with general enquiries. Our Customer Services department can assist with registration, account, billing and technical enquiries during these times.
If you choose to come to the Visitor Centre to register your account with us please do arrive at least 30 mins prior to our closing time to ensure that you have ample time to complete the necessary forms before we shut.
Please note: if you require disabled access please contact us on 0800 999 3080 before you visit us at the Metering and Billing Office, so that we can provide you with alternative directions to the Office and offer you further assistance if it is required.