What if I need to make a complaint?

In spite of our best efforts to provide a quality service at all times there may be occasions when the service provided does not meet the standards that we set for ourselves or what you might expect from us. We have therefore established a simple and effective complaints procedure so that problems can be resolved quickly and efficiently and to your entire satisfaction.

If you are dissatisfied with the service we provide to you under our agreement or the manner in which we have dealt with any such expression of dissatisfaction, where a response is either provided by us at the point at which contact is made or a response is explicitly required or expected to be provided thereafter,  you should follow our complaints procedure, you can also call the customer service team on 0800 999 3080 or email, enquiries@eastlondonenergy.co.uk or if you prefer we can send a copy to you through the post.