Charges applicable from 1st May 2019

Charge

Excluding VAT

Including VAT

Availability Charge£24.50 per Kilowatt/ year£25.73 per Kilowatt/ year
Unit Charge6.898p per Kilowatt-hour7.243p per Kilowatt-hour
Common Heat Availability Charge6.898p per Kilowatt-hour7.243p per Kilowatt-hour
Meter, Billing & Consumer
Meter Service Charge
£110.66 per Customer
meter/ year
£116.19 per Customer
meter/year

Please note that as the standing charge is payable in advance the new rate is charged from the May bill onward.

Miscellaneous ItemsCharge
Debt Processing Fee£16.25
Abortive Call-Out charge£32.50
Re connection Charge£54.17
Service Failures
Payment
Planned Interruption£32.35
Unplanned Interruption£32.35
Multiple Interruption£58.23
Meter repair or replacement£26.96
Maintaining service to Registered Vulnerable Heat Customers during an interruption of Heat Supply£25.88
Responding Substantially to a Complaint£21.56

 

Charges applicable from 1st June 2018

Charge

Excluding VAT

Including VAT

Availability Charge£23.97 per Kilowatt/ year£25.17 per Kilowatt/ year
Unit Charge6.407p per Kilowatt-hour6.727p per Kilowatt-hour
Common Heat Availability Charge6.407p per Kilowatt-hour6.727p per Kilowatt-hour
Meter, Billing & Consumer
Meter Service Charge
£108.14 per Customer
meter/ year
£113.55 per Customer
meter/year

Please note that as the standing charge is payable in advance the new rate is charged from the June bill onwards.

Miscellaneous Items

Charge

Debt Processing Fee£15.96
Abortive Call-Out charge£31.92
Reconnection Charge£53.20

 

Service Payment Rates from 1st June 2018

Service Failures

Payment

  
Planned Interruption£31.92
Unplanned Interruption£31.92
Multiple Interruption£57.46
Meter repair or replacement£26.60
Maintaining service to Registered Vulnerable Heat Customers during an interruption of Heat Supply£25.54
Responding Substantially to a Complaint£21.28

 

Charges applicable from 1st May 2017

Charge

Excluding VAT

Including VAT

Availability Charge£23.45 per Kilowatt/ year£24.62 per Kilowatt/ year
Unit Charge6.259p per Kilowatt-hour6.572p per Kilowatt-hour
Common Heat Availability Charge6.259p per Kilowatt-hour6.572p per Kilowatt-hour
Meter, Billing & Consumer
Meter Service Charge
£105.02 per Customer
meter/ year
£110.27 per Customer
meter/year

Please note that as the standing charge is payable in advance the new rate is charged from the April bill onwards.

Miscellaneous Items

Charge

Debt Processing Fee£15.50
Abortive Call-Out charge£31.00
Reconnection Charge£51.67

Service Payment Rates from 1st May 2017

Service Failures

 Payment

Planned Supply Breakdowns£20.67
Unplanned supply interruption£31.00
Meter Repair or Replacement£25.84
Notifying Customers that penalty payment is due£20.67
Responding Substantially to a Complaint£20.67

 


 

Charges applicable to 30th April 2016

Charge

Excluding VAT

Including VAT

Availability Charge£22.84 per Kilowatt/ year£23.98 per Kilowatt/ year
Unit Charge5.49p per Kilowatt-hour5.765p per Kilowatt-hour
Common Heat Availability Charge5.49p per Kilowatt-hour5.765p per Kilowatt-hour
Meter, Billing & Consumer
Meter Service Charge
£99.85 per Customer
meter/ year
£104.84 per Customer
meter/year

Miscellaneous Items

Charge

Debt Processing Fee£15.21
Abortive Call-Out Charge£30.42
Reconnection Charge£50.71

 

Service Payment Rates to 30th April 2016

Service Failures

 Payment

Planned Supply Breakdowns£20.28
Unplanned supply interruption£30.42
Meter Repair or Replacement£25.35
Notifying Customers that penalty payment is due£20.28
Responding Substantially to a Complaint£20.28

 

East London Energy Refund policy

Refunds are only executed in the following scenarios:

 

Scenarios

Current Customer (i.e. a customer who is currently being supplied a service• Refund a payment made in error
• Refund a credit account balance where the customer is not paying by Fixed Monthly Direct Debit
Non-Current Customer (i.e. a customer who was previously supplied a service but has since left or a party who has never been supplied a service)• Refund a credit account balance where the account has been billed up to date and the closing reads are Actual reads

If you are entitled to a refund, We will refund You within 10 Business Days. The refund will be made in a method agreed with You. We may set-off the refund against your next Bill with your consent. If you receive a refund you are not entitled to, you must pay it back when East London Energy asks You to do so.