Charges applicable from 1st June 2018

Charge

Excluding VAT

Including VAT

Standing Charge £23.97 per Kilowatt/ year £25.17 per Kilowatt/ year
Unit Charge 6.407p per Kilowatt-hour 6.727p per Kilowatt-hour
Common Heat Availability Charge 6.407p per Kilowatt-hour 6.727p per Kilowatt-hour

 

Please note that as the standing charge is payable in advance the new rate is charged from the June bill onwards.

 

Miscellaneous Items

Charge

Debt Processing Fee £15.96
Abortive Call-Out charge £31.92
Reconnection Charge £53.20

Service Payment Rates from 1st June 2018

Service Failures

Payment

   
Planned Interruption £31.92
Unplanned Interruption £31.92
Multiple Interruption £57.46
Meter repair or replacement £26.60
Maintaining service to Registered Vulnerable Heat Customers during an interruption of Heat Supply £25.54
Responding Substantially to a Complaint £21.28

 

 

 

Charges applicable from 1st May 2017

Charge

Excluding VAT

Including VAT

Standing Charge £23.45 per Kilowatt/ year £24.62 per Kilowatt/ year
Unit Charge 6.259p per Kilowatt-hour 6.572p per Kilowatt-hour
Common Heat Availability Charge 6.259p per Kilowatt-hour 6.572p per Kilowatt-hour

 

Please note that as the standing charge is payable in advance the new rate is charged from the April bill onwards.

 

Miscellaneous Items

Charge

Debt Processing Fee £15.50
Abortive Call-Out charge £31.00
Reconnection Charge £51.67

 

Service Payment Rates from 1st May 2017

Service Failures

 Payment

Planned Supply Breakdowns £20.67
Unplanned supply interruption £31.00
Meter Repair or Replacement £25.84
Notifying Customers that penalty payment is due £20.67
Responding Substantially to a Complaint £20.67

 

 

 

Charges applicable to 30th April 2017

Charge

Excluding VAT

Including VAT

Standing Charge £22.84 per Kilowatt/ year £23.98 per Kilowatt/ year
Unit Charge 5.49p per Kilowatt-hour 5.765p per Kilowatt-hour
Common Heat Availability Charge 5.49p per Kilowatt-hour 5.765p per Kilowatt-hour

 

Miscellaneous Items

Charge

Debt Processing Fee £15.21
Abortive Call-Out Charge £30.42
Reconnection Charge £50.71

Service Payment Rates to 30th April 2017

Service Failures

 Payment

Planned Supply Breakdowns £20.28
Unplanned supply interruption £30.42
Meter Repair or Replacement £25.35
Notifying Customers that penalty payment is due £20.28
Responding Substantially to a Complaint £20.28

 

East London Energy Refund policy

Refunds are only executed in the following scenarios:

 

Scenarios

Current Customer (i.e. a customer who is currently being supplied a service • Refund a payment made in error
• Refund a credit account balance where the customer is not paying by Fixed Monthly Direct Debit
Non-Current Customer (i.e. a customer who was previously supplied a service but has since left or a party who has never been supplied a service) • Refund a credit account balance where the account has been billed up to date and the closing reads are Actual reads

If you are entitled to a refund, We will refund You within 10 Business Days. The refund will be made in a method agreed with You. We may set-off the refund against your next Bill with your consent. If you receive a refund you are not entitled to, you must pay it back when East London Energy asks You to do so.