COVID-19 Update

March 25, 2020 News

We are going through unprecedented times and as the impact of Coronavirus (COVID-19) begins to be felt across the UK, we would like to advise of the measures we have introduced to ensure continued access to our helpdesk. Our remote working plan has been mobilised, meaning all helpdesk staff are now working away from the […]

COVID -19

March 12, 2020 News

No doubt you are aware of the escalating situation regarding Coronavirus and the impact this is having on businesses in the world and UK. East London Energy continues to monitor closely the situation regarding COVID-19 and its potential impact on the day-to-day operation of our services. At present, the number of people in the UK […]

Account Unavailability

August 02, 2019 News

Please be advised our Web Portal will be offline on Friday 09th August from 1500 until Monday 12th August 0800 due to essential server maintenance. In addition, our Customer Service Team will be unable to access your account information nor will payments be processed during this time. Should there be any further delays, an update […]

Web Portal Server Maintenance Friday 24th March 2017

March 23, 2017 News

Please be advised our Web Portal will be offline on Friday 24th March from 15:00 – 17:00 due to server maintenance. In addition, our Customer Service Team will be unable to access your account information nor will payments be processed during this time. Should there be any further delays, an update will be posted to advise. […]

Web Portal Server Maintenance Thursday 9th March 2017

March 09, 2017 News

Please be advised our Web Portal will be offline on Thursday 9th March from 16:00 – 18:00 due to server maintenance. Should there be any further delays, an update will be posted to advise. We thank you for your understanding and co-operation.

N09 Vesta House Interruption – Updated 10/11/16

November 08, 2016 News

As you will be aware, we suffered a catastrophic failure to the pipework that supplies heat and hot water to Vesta House the weekend of the 5th and 6th of November resulting in a total loss of supply. Works on the secondary heat network as a result of defects had been arranged and carried out […]

East London Energy joins Heat Trust

October 30, 2016 News

24th October 2016 one of the UK’s largest district heating schemes, the Queen Elizabeth Olympic Park Stratford joined Heat Trust. Over 2,800 customers who are resident at East Village formally the Athletes Village will now be protected under the Heat Trust Scheme.   Welcoming East Village to the scheme, Bindi Patel, Head of Scheme at […]

Hot Water Supply Problems – 6th October 2015

October 07, 2015 News

As anticipated, the repair to the heating network that supplies heating and hot water to your homes was repaired around midnight last night, with normal service being resumed. We once again thank you for your patience and apologise for any inconvenience caused.

Hot Water Supply Problems – 6th October 2015

October 06, 2015 News

We are experiencing problems with the heating network that supplies heating and hot water to your properties. We are working hard to fix this issue as fast as we can. We apologise for any inconvenience caused. 21.30pm Currently East Village remains off line but work is progressing with a repair to the heating network.  It […]

CHAC Smoothing

September 17, 2015 News

This is now charged as a fixed monthly rate, based on the previous year’s historical data and will be the same for the whole year. This is to allow for more accurately budgeting for your bills and remove seasonal fluctuation. Each Plot has its own CHAC charge so please contact us or await your first bill […]

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