Please be advised our Web Portal will be offline on Friday 24th March from 15:00 – 17:00 due to server maintenance. In addition, our Customer Service Team will be unable to access your account information nor will payments be processed during this time. Should there be any further delays, an update will be posted to advise. […]
Please be advised our Web Portal will be offline on Thursday 9th March from 16:00 – 18:00 due to server maintenance. Should there be any further delays, an update will be posted to advise. We thank you for your understanding and co-operation.
As you will be aware, we suffered a catastrophic failure to the pipework that supplies heat and hot water to Vesta House the weekend of the 5th and 6th of November resulting in a total loss of supply. Works on the secondary heat network as a result of defects had been arranged and carried out […]
24th October 2016 one of the UK’s largest district heating schemes, the Queen Elizabeth Olympic Park Stratford joined Heat Trust. Over 2,800 customers who are resident at East Village formally the Athletes Village will now be protected under the Heat Trust Scheme. Welcoming East Village to the scheme, Bindi Patel, Head of Scheme at […]
As anticipated, the repair to the heating network that supplies heating and hot water to your homes was repaired around midnight last night, with normal service being resumed. We once again thank you for your patience and apologise for any inconvenience caused.
We are experiencing problems with the heating network that supplies heating and hot water to your properties. We are working hard to fix this issue as fast as we can. We apologise for any inconvenience caused. 21.30pm Currently East Village remains off line but work is progressing with a repair to the heating network. It […]
This is now charged as a fixed monthly rate, based on the previous year’s historical data and will be the same for the whole year. This is to allow for more accurately budgeting for your bills and remove seasonal fluctuation. Each Plot has its own CHAC charge so please contact us or await your first bill […]
In response to some queries we felt it may be useful to post an explanation about the Common Heat Availability Charge (CHAC). The CHAC is a charge that reflects the heat loss from your building block’s heating system from where it connects to our district heating system to where it connects to your apartment. We […]
There has been some confusion as what the ‘Common Heat Availability Charge actually is so we felt an explanation may help…. The Common Heat Availability Charge pays for the costs of distributing the heat around East Village to your building. Although our network of pipes is highly efficient at keeping the heat in there is, inevitably, […]
We are aware that some of our customers have concerns that their first bill is more than they were expecting. We therefore wanted to explain why this may be the case, and to try and offer some solutions. Your bill is made of two main charges; the “Standing Charge”, which covers our running costs and […]