I’ve just moved into my home. What do I need to do?
To ensure that you have heating and hot water when you move into your new home, you will need to set up an account with us. To do this, you will need to complete and sign the form at the front of the booklet containing your Residential Supply Agreement, which is available as a separate document. Please return the form to us. Details of how you can do this are contained on the reverse of the form in that booklet.
We will aim to set up your account within seven days of receiving your completed form and you will receive a unique customer reference number that you will need to quote
in all correspondence with East London Energy.
I am moving out of my home. What should I do?
If you are moving out of your home, you will need to terminate your Residential Supply Agreement with us by providing 7 days’ written notice. You will then need to provide us with your personal/property details, your forwarding address and any outstanding balance you owe us. You can do this by completing the Moving Out Form. Please click this link for a copy.
We will forward your final bill to the forwarding address you have provided us within 6 weeks of the termination date. Where this is not possible, we shall provide you with explanation as to why the bill has not been issued and issue a final bill within 31 days of the date which the final bill was due to be issued.
Please be aware that unless you terminate the Residential Supply Agreement in accordance with the above requirements, you will be liable for our charges, whether or not you occupy your property, until either you can demonstrate the date you vacated the property or the date you relinquished responsibility for the property (acceptable evidence may include the relevant tenancy agreement or legal documentation regarding sale of the property) or another person occupies the property and registers with us.